PARTS DEPARTMENT TIPS

• When returning items, please return with a copy of the original invoice.
• When ordering, try to use part numbers, sizes and descriptions.
• Fax orders if possible.
• Have model and serial numbers before you phone in.

PURCHASING TIPS

• Be open and honest.
• If you don't appreciate drop-in's, set up a time with the Sales Representative.
• Tell us your needs.
• Tell us what we can do to get the deal.
• Tell us what you expect our product to do.

THINGS TO EXPECT FROM A SALES REPRESENTATIVE

• Expect courtesy.
• Expect product knowledge, if we don't know we will find out.
• Expect that we will not waste your time or ours.
• Expect us to ask for an order.

INFORMATION YOU CAN SUPPLY TO YOUR SALES REPRESENTATIVE TO
HELP THEM BETTER SERVE YOUR COMPANY

• Tell the sales person your budget, and who is involved in the making the final decisions.
• Tell us when you need delivery.
• Discuss sponsorships.